Bongo is an international shipping warehouse located in Bridgeport, CT 06607 USA. Registering with Bongo will give you a US address that you can ship all of your USA online order to. They will repackage your boxes to consolidate the number of packages shipped, and then mail your products to you.

A: Bongo will ship 90% of all packages using DHL WorldWide Service. They also utilize Federal Express.

A: YES, you will pay for shipping going to your new Bongo US Address, and then shipping from the Bongo Facility to your country. When you checkout in our online store, you'll need to enter your new Bongo US Address. We recommend shipping to your US Address with UPS of FEDEX Ground Shipping (cheapest, but still trackable), you'll receive a tracking number when your order ships from us.

A: Bongo will consolidate your packages into one package before shipping internationally. Even if you are ordering one item from us, our manufacturers can send out items in standardized smaller boxes that can still be consolidated for an international shipment. This will save you up to 80% on shipping!

A: Bongo has a great shipping calculator for any country. Go to: www.bongous.com/shipping-consolidation.php to get an idea on shipping rates, taxes and duties. You can also see shipping rates here: www.bongous.com/shipping-rates.php

A: YES! Bongo will accept as many packages as you want from any other online vendor and ship them to you in one package, or in the most cost effective method.

A: When you make a purchase from us or an other US retailer, you request them to send the shipment domestically to the U.S. address that Bongo will provide to you when you register. You will need to make sure you give them your 'suite' or 'mailbox' number. This is the number listed in 'Address 2' under 'My Account', 'My U.S. Delivery Info' when you log into your account on the BongoUS.com website. Otherwise, there can be a delay in the processing of your shipment. It is also important to contact your credit card company so you can add this address as a viable "ship to" address. This will allow US retailers to see our Bongo warehouse as a valid shipping address.

A: We request that you pre-notify Bongo through our website that a package has been sent to your U.S. address. When we provide you with the tracking number, please give this number to Bongo and they will track the shipment to our door and address any transit delays that may arise. If you don't pre-notify Bongo, then we still will know that the package is for you by your 'suite' or 'mailbox' number listed on the shipment.

A: Bongo strives to enter all information into your mailbox within 4 hours of receipt of your goods.

A: Yes. Bongo will take digital pictures or scans of any items you would like prior to shipping. There is an additional cost of $2.00 per image for this service. Visit BongoUS.com for up to date rates on this request.

A: Consolidation is the process of packaging multiple items into one Shipment. Bongo will create a commercial invoice that will list all of your items in the box along with their values. The package is then sealed and sent to it's final destination. Consolidation helps Bongo customers save a tremendous amount of money on shipping as the cost per pound decreases as the weight of a shipment increases.

A: Packages sent to Bongo are by the us, the shipper. When you process a shipment through your Bongo account to be forwarded to you, the insurance is already calculated to cover the total value of the goods. The cost to insure your shipment is 2% of the total value of your goods. You can choose not to insure the shipment by clicking the small red "X" on the confirmation page of your Bongo account. However, if you choose not to insure your shipment, you take the full risk of any damage to your goods during the shipment process.

A: Shipping time to Bongo with UPS/FEDEX Ground shipping will be anywhere from 1-5 business days, and that does not include production time. Typical international transit from Bongo is 2-3 days. However, there are some countries that have a longer delivery time. Most of our packages are delivered within 5 days. You can look up international transit times here: http://www.bongous.com/transit-times.php

A: If your request is received before 4:00 P.M. Eastern Standard Time, then the package will be sent out the same day. Any shipment request received after 4:00 P.M. will be processed the following day.

A: Yes, per industry standards Bongo International charges the greater of the actual weight, or the dimensional weight of the shipment. Our billing is based on whichever of the two is greater.

A: Bongo provides service to 223 countries. Unfortunately, there are a few countries that we currently are not able to service. Check for your Country here: http://www.bongous.com/transit-times.php

A: Unfortunately we cannot. It is against U.S. regulations to inaccurately report the value of an exported item.

A: If you are shipping internationally outside of the US, yes. We are only shipping international shipments using Bongo at this time. We have partnered with Bongo to ensure that you receive you products as quickly and easily as possible. Bongo International, LLC was founded in 2007 to overcome the challenges associated with International Cross Border eCommerce transactions by both Consumers and Businesses. Today Bongo services 80,000 customers globally with a team spanning 3 continents speaking 12 languages. Bongo’s core commitment is to our customers, ensuring a safe and seamless experience with the best technology, service and delivery in the industry. Whether you are a Consumer looking to purchase a single item overseas or a Business striving to excel in the International Cross Border markets, Bongo is the Company with the Solutions to meet your needs

A: You do not have to use Bongo for Puerto Rico or other US Territories that accept domestic shipping.