My first experience with Penimprint was exceptional and will now be our go-to for custom print items for our business. Custom branded pens tend to be known for being on the cheaper end, and if people aren't going to use it as their go-to pen, then saving money was a waste of money. Uni-ball gel pens are the top preferred writing pen in our office for their clean lines and reliable performance. Like many businesses, our primary colors are blue and white. The goal is to have a beautiful pen that fits with our brand which would be the pen of choice by the majority of people. These are the pens that are clients and contractors will be using to sign up with us, and that experience is an important one for making a great impression. This pen meets all of this criteria. We also needed these quickly for an event. Just to perform our due diligence we placed an order for samples and included a note on timing. Within thirty minutes we received a reply that they couldn't make that timing for us to get a finished product, so we decided to just go for it. They made some mistakes with our mock-ups and we had to submit various versions of the file, but all replies were prompt and helpful. The order placed and final within an hour of having placed the sample order. There was some concern, having not seen an example of their print quality, and in the timing. The pens arrived two days before promised and they are a thing of beauty. They are the nicest of logo branded pens I've ever seen or used and we're excited to start handing these out. It's absolutely upped our image as a business. Buy with confidence. My order experience also made us feel comfortable that they'd do what they could to make things right if it hadn't turned out as exceptionally well as it did. We just didn't have time for that. Extremely thrilled.